Smart Hands & Remote Hands: Benefits, Differences & More

George Grace

Woman looking at the work of smart hands and remote hands in a data center

In today’s digital world, you’ve likely heard about “smart hands” and “remote hands” services. If not, you’re in the right place to learn all about them!

As remote work becomes more and more common, these two types of service offerings have taken center stage in ensuring data centers’ smooth operation. They provide invaluable support for managing the physical infrastructure of data centers – a task more critical now than ever before.

So what are smart hands and remote hands? And why should you care? Well, they both play distinct yet essential roles in maintaining efficiency in an increasingly virtual workplace. However, understanding their differences can be tricky if you’re not familiar with the intricacies of data center operations.

Don’t worry though; we’ll break it down for you in simple terms so that by the end of this article, you’ll understand exactly what each service entails and which might be best suited for your business needs amidst this pandemic-induced shift towards remote working environments.

What Are Smart Hands?

In this era of increased remote work, it’s crucial to understand that smart hands are specialized services offered by data center providers, ensuring the seamless management of tasks requiring physical presence at colocation facilities.

These services go beyond basic support and include detailed functions such as equipment installation, complex cable configurations, testing connections for troubleshooting, and even providing on-site technical assistance when required. Essentially, with smart hands services, you’re leveraging the skills and expertise of onsite technicians who can perform the nitty-gritty tasks that your remote team may not be able to handle.

Smart hands services aren’t typically included in colocation providers’ fees due to the additional level of expertise required. Even so, they prove invaluable for organizations with critical infrastructure housed in these facilities but lack a local or on-site tech team.

By coordinating closely with your provider about which services are covered under their general costs and which fall under smart hands, you can ensure smooth operation without unexpected expenses.

In essence, smart hands act as an extension of your own IT department – offering practical solutions right where they’re needed most – at the heart of your data center infrastructure.

What Makes Them Important?

You might wonder why these services are crucial, well, picture this – your servers are down in the middle of the night or there’s a massive data breach and you’re miles away from your infrastructure. In this situation, having smart hands on deck can be a lifesaver. They provide immediate responses to data center problems, reducing liability and potential data breaches.

Whether it’s reconfiguring equipment, replacing components, or handling software issues remotely, these professionals stand ready to tackle any IT issue that arises.

Additionally, think about when your IT department is overloaded with tasks; smart hands offer some much-needed relief. Instead of having your team manually handle all data center operations—which isn’t ideal for a growing company—you can rely on these experts to manage the physical aspects of your infrastructure while your team focuses on strategic initiatives.

This way, you ensure maximum uptime and optimal performance for your business while also freeing up valuable resources within your organization.

Examples Of Smart Hands Services

Let’s dive into some real-world examples of how these tech-savvy professionals can be the silent heroes in your data center infrastructure, ensuring everything runs smoothly and efficiently.

Let’s say that you’re launching a new software application that requires operating system and server installation. Instead of flying out your own IT staff or taking on the monumental task yourself, you could utilize smart hands services to handle it for you. They’ll manage device placement, install the necessary systems, handle intricate cable setups, and configure firewalls if required.

But their assistance doesn’t stop at installation. These specialists also offer maintenance automation to ensure your servers run optimally without constant oversight. Suppose there’s an unexpected power issue that causes your servers to go offline – with remote hands service, they can quickly cycle power or remotely restart servers to get things back up and running swiftly.

If there are errors detected during testing devices process or issues with inventory stock-taking, smart hands can take care of this as well. By handling everything from threat detection and response to establishment and upkeep of backups, they provide comprehensive support designed to keep your data center functioning seamlessly.

What Are Remote Hands?

Feeling overwhelmed managing your data center? Don’t worry, there’s an ace up your sleeve. With the right support, you’re not alone in this – remote hands can swoop in to save the day, acting as your eyes, ears, and technical prowess on-site when you can’t be there.

Remote hands are a service provided by colocation facilities that help manage some of the physical aspects of your server infrastructure. This includes tasks like securing cabling, checking port numbers, observing or reporting indicators on equipment, rudimentary observation of the environment, and even performing server reboots.

The beauty of remote hands is that these tasks can be accomplished remotely without you having to be present at the colocation facility. It’s usually offered as part of the agreement with your chosen colocation facility.

So whether you’re across town or across the globe from your servers, remote hands are great for those necessary but time-consuming tasks that keep everything running smoothly. It’s like having an extra set of skilled hands onsite taking care of all the nitty-gritty details while you focus on more strategic aspects of your business.

What Makes Them Important?

Imagine the benefit of having an expert team available round the clock, ready to troubleshoot any issue or perform routine maintenance tasks in your data center, while you sit back and focus on strategic decisions for your enterprise – that’s how crucial these services are.

Consider leasing space far from your physical location; this not only eliminates geographical constraints but also allows you to manage the data center without sending technical staff to the colocation facility. It’s like having a dedicated IT department that operates independently of your office hours or location.

The benefits extend beyond convenience and efficiency. Remote hands can handle IT operations during unexpected downtimes, providing support even during nights, holidays, or unforeseen events. This ensures that no matter what happens, you’ll have a trusted partner who can keep things running smoothly at all times.

In essence, they act as an extension of your team – always ready and capable of deploying solutions when needed most. So don’t just consider it as an added service; see it as an investment in keeping your data center functioning optimally 24/7.

Examples Of Remote Hands Services

Delving into specifics, there’s a broad range of services offered by remote hands that can greatly benefit your data center operations. For instance, they can manage the tasks related to relocating or fastening network cables and performance reporting on equipment. They’re also able to cycle power systems as needed, which is crucial for preventing downtime and maintaining system stability. If there are hardware or software components that need replacing or installing, remote hands can handle this.

They can conduct audits to ensure compliance with industry standards while also managing inventory and adding labels for easy identification of resources. Configuration of network routers and switches? No problem – it falls right within their area of expertise. Shipping and receiving requests aren’t left out either; they handle these too. And when it comes time to keep your servers running smoothly, refreshing and rebooting is part of the service offering from remote hands teams.

These examples just begin to scratch the surface of what these services entail – all designed to enhance your data center management efforts remotely.

Smart Hands vs. Remote Hands

When it comes to managing your data center, there’s a world of difference between the basic support provided by remote teams and the more complex tasks tackled by their savvy counterparts.

Remote hands services are generally part of the initial package offered by colocation providers, focusing on providing you with minimal yet essential IT support like cycling a server’s power or checking an indicator light’s status. It’s all about simple tasks that help keep your operation running smoothly without requiring you to be physically present at the facility.

On the other hand, smart hands go beyond these rudimentary tasks and dive deeper into more complex responsibilities. These services come at an extra cost but offer extensive benefits such as receiving hardware shipments and deploying new equipment for you.

Need someone to repair crucial components like hard drives and power supply units? You can deploy a technician right from your smart hands service provider who can perform these repairs onsite. In essence, while remote hands keep your business operational with basic support, smart hands take it up a notch by providing advanced technical assistance whenever needed.


In these times, your data center’s efficiency is paramount. Whether you choose smart hands or remote hands, both services offer key advantages to keep operations running smoothly. They’re not just convenient—they’re crucial in a world where remote work and online interactions dominate.

Don’t overlook their importance. Remember, it’s more than just fixing issues—it’s about proactive maintenance, swift troubleshooting, and ensuring continuous uptime for your data center.

Select the service that best meets your needs and navigate the digital age with confidence.